Alabama
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Alabama Department of Postseconday Education
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Complaint Form |
Alaska |
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The Alaska Commission on Postsecondary Education (ACPE) |
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Mailing Address:
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 998811-0505
ATTN: Jo Anne Hayden, Program Coordinator for Institutional Authorization
Phone: 907-465-6741
Complainant may request form at EED.ACPE-AI@alaska.gov
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Arizona |
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Arizona State Board for Private Postsecondary Education |
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Student Complaint Procedure
Keith Blanchard, Deputy Director/Investigator
Phone: 602-542-5769
Email: Keith.blanchard@azppse.gov
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Arkansas |
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Arkansas Department of Higher Education |
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Mailing Address:
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201
ATTN: ICAC Coordinator
Phone: 501-371-2000
Email: ADHE_Info@adhe.edu
Student Grievance Procedure
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California |
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Bureau for Private Postsecondary Education |
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Mailing Address:
Bureau for Private Postsecondary Education
PO Box 980818
West Sacramento, CA 95798-0818
Phone: 916-431-6959 or 1-888-370-7589
Student Complaint Form
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Colorado |
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Colorado Department of Higher Education |
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Phone: 303-866-2723
Student Complaint Policy
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Delaware |
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Delaware Department of Education |
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Phone: 302-735-4000
General Link: http://www.doe.k12.de.us/
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District of Columbia |
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Education Licensure Commission |
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Student Complaint Form
Mailing Address:
Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Phone: 202-576-5000
Fax: 202-576-5244
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Florida |
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Florida Department of Education – Commission for Independent Education |
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To file a complaint against an independent postsecondary institution in Florida, please write a letter or send an e-mail containing the following information:
Name of Student (or Complaint)
Complainant Address
Phone Number
Name of Institution
Location of the Institution (City)
Dates of Attendance
A full description of the problem and any other documentation that will support your claim such as enrollment agreements, correspondence, etc.
Send Letter To:
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
Or E-mail: amy.lefstead@fldoe.org
Or Fax: (850) 245-3238
Note: Documents received in this office are considered public record. Confidentiality cannot be guaranteed. This office cannot give legal advice to any individual or take any legal action on behalf of any individual. We will investigate your complaint to see what assistance, if any, we may be able to offer.
Student Complaint Process
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Hawaii |
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Department of Commerce and Consumer Affairs |
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File a Consumer Complaint — Department of Commerce & Consumer Affairs
Phone: 808-933-0910
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Idaho |
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Idaho State Board of Education |
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Student Grievance Procedure (see last two pages)
Mailing Address:
Harv Lyter, State Coordinator for Private Colleges & Proprietary Schools
Office of the Idaho State Board of Education
650 W. State Street
Boise, ID 83720-0037
Email: harv.lyter@osbe.idaho.gov
Phone: 208-332-1584
Fax: 208-334-2632
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Illinois |
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Illinois State Board of Education |
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Consumer Complaint Form
Written complaints may be submitted to:
Illinois State Board of Education
Division of Educator and School Development
Attention: Private Business and Vocational Schools
100 North First Street, E-310
Springfield, Illinois 62777
Institutional Complaint Hotline: 217- 557-7359
The Board receives general information email at info@ibhe.org. Students seeking to register a complaint about an institution are required to submit the complaint in writing.
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Indiana
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Indiana Commission on Proprietary Education (ICOPE)
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Student Complaint Form
Jodi White
Phone: 317-232-1623
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Iowa |
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Iowa College Student Aid Commission |
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Phone: 515-725-3400
General Link: http://www.iowacollegeaid.gov/
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Kansas
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Kansas Board of Regents |
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Student Complaint Procedure
Mailing Address:
Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, Kansas 66612-1368
Phone: 785-296-4917 or 785-296-1529
Fax: 785-296-7052
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Kentucky |
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Kentucky Council on Postsecondary Education |
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Consumer Complaint Procedure (Section 13)
Phone: 502-573-1555
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Louisiana
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Louisiana Board of Regents |
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Student Complaint Procedure
Mailing Address:
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Phone: 225-342-4253
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Maine |
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Maine Department of Education |
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General Link: http://www.maine.gov/education/
Phone: 207-624-6600
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Maryland |
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Maryland Higher Education Commission |
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Student Complaint Process
Phone: 410-260-4500
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Massachusetts |
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Massachusetts Board of Higher Education |
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Complaint Process
Student Submit a Complaint Form
Phone: 617-994-6950
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Michigan |
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Michigan Department of Energy, Labor & Economic Growth |
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Online School Complaint Form
Phone: 517-373-1820
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Minnesota |
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Minnesota Office of Higher Education |
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Mailing Address:
Research and Program Services
Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Email: info@ohe.state.mn.us
Phone: 651-642-0584 or 1-800-657-3866
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Mississippi |
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Mississippi Commission on College Accreditation |
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Student Complaint Information Sheet and Complaint Form
Mailing Address:
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Phone 601-432-6372
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Missouri
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Missouri Department of Higher Education |
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Policy on Complaint Resolution
Phone: 573-751-2361
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Montana |
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Montana University System, Montana Board of Regents |
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General Link: http://mus.edu/board/
Email: Thomas H. Gibson
Phone: 406-444-6570
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Nebraska |
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Nebraska Coordinating Commission for Postsecondary Education |
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Complaint Process (see section 18)
Contact:
Kathleen Fimple ,
Academic Programs Officer
Nebraska’s Coordinating Commission for Postsecondary Education
Email: kathleen.fimple@nebraska.gov
Phone: 402‐471‐0030
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Nevada
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Nevada Commission on Postsecondary Education
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Student Complaint Process
Phone: 702-486-7330
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New Hampshire |
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New Hampshire Postsecondary Education Commission |
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Hearings/Mediation Information & Compliance/Allegation Procedures
Contact Information:
Stephen Berwick, Coordinator, Dispute Resolution, and Constituent Complaints
Email: Stephen.Berwick@doe.nh.gov
Phone: 603-271-2299
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New Jersey |
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New Jersey Commission on Higher Education
State of New Jersey Board of Public Utilities
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General Link: http://www.state.nj.us/highereducation/
Filing Complaints
Online Complaint
Written Complaints:
New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Avenue (9th Floor)
Post Office Box 350
Trenton, New Jersey 08625-0350
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New Mexico |
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New Mexico Higher Education Department |
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Complaint Registration
Contact Information:
Stephanie Ellis, Private and Proprietary Schools Administrator
Email: stephanie.ellis@state.nm.us
Phone: 505-476-8442
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New York |
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Office of College and University Evaluation |
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Filing a Complaint About a College or University
Phone: 518-474-2593
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North Carolina |
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The University of North Carolina General Administration on behalf of the University of North Carolina Board of Governors
North Carolina Community College System, Office of Proprietary School Services
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General Link: http://www.northcarolina.edu/
If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office:
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration.
910 Raleigh Road
Chapel Hill, NC 27515-2688
Contact Information:
Maggie Ryan, Assistant Director of Licensure and Workforce Studies
Email: mryan@northcarolina.edu
Phone: 919- 962-4558
Procedures for Handling Complaints
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North Dakota |
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North Dakota State Board for Career and Technical Education
The North Dakota Office of the Attorney General, Consumer Protection and Antitrust Division
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General Link: http://www.nd.gov/cte/
Phone: 701-328-3180
Please be advised that the State Board for Career and Technical Education does not have the authority to provide a complaint procedure for institutions it has not authorized to operate in North Dakota.
Contact information for The North Dakota Office of the Attorney General, Consumer Protection and Antitrust Division, is as follows:
Office of Attorney General
Consumer Protection & Antitrust Division
Gateway Professional Center
1050 East Interstate Ave. Ste. 200
Bismarck, ND 58503-5574
Phone: 701-328-5570
Fax: 701-328-5568
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Ohio |
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Ohio State Board of Career Colleges and Schools |
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Filing a Complaint
Email: bpsr@scr.state.oh.us
Phone: 614-466-2752
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Oklahoma |
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Oklahoma State Regents for Higher Education |
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General Link: http://www.okhighered.org/
Contact Information
Ms. Gina M. Wekke
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
Email: gwekke@osrhe.edu
Phone: 405-225-9150
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Oregon |
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Office of Degree Authorization
Department of Education - Private and Career Schools Office |
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All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by ODA staff. Complaints about exempt schools are referred to the Attorney General’s office. We accept written or email complaints. When a complaint is received, we first evaluate the information to substantiate its relevance to Oregon rules and statutes. If the complaint appears to have merit or indicate non-compliance on the part of the school, we contact the school to request information regarding the case. All correspondence is kept in the school’s file. We continue to mediate between the student and the school until it we receive an indication that the complaint is unfounded or resolved.
Contact Information:
Jennifer Diallo
*Interim Administrator
Office of Degree Authorization
Email: jennifer.l.diallo@state.or.us
Phone: 541‐687‐7478
Private Career Schools - Filing a Complaint
Phone: 503-947-5600
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Pennsylvania |
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Pennsylvania Department of Education |
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Complaint Procedure
For additional information, please contact:
Division of Higher & Career Education
Pennsylvania Department of Education - Postsecondary and Adult Education
333 Market Street, 12th Fl
Harrisburg, PA 17126-0333
Email ra-collunivseminfo@pa.gov
or
ra-pls@state.pa.us
Phone: 717.783.8228
Fax: 717.722.3622
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Rhode Island |
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Rhode Island Board of Governors for Higher Education |
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General Link: http://www.ribghe.org/default.htm
Email: dgrossman-garber@ribghe.org
Phone: 401-456-6008
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South Carolina
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South Carolina Commission on Higher Education |
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Procedures for Handling Complaints
Phone: 803-737-2260
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Tennessee
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Tennessee Higher Education Commission |
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Complaints shall be signed and submitted through hand delivery, mail, electronic mail or facsimile.
- Commission staff will investigate all written complaints.
- Any named institution and/or agent will receive a copy of the complaint and be provided an opportunity to respond to all allegations contained in the complaint.
- As part of the investigation process, Commission staff may work with the complainant and the named institution and/or agent to effectuate a settlement.
- Following the completion of the investigation, Commission staff will provide to all parties written findings and conclusions, including any determinations with regard to the complainant’s receipt of a refund or other monetary relief or the assessment of a fine or other adverse action. The written findings and conclusions will contain a date by which an aggrieved party may submit a request for further review by the Executive Director as provided for in Rule 1540-01-02-.02(2)(b).
Complaint Form
Contact Information:
Lynda Lu Perrin
Investigations Officer
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Email: lynda-lu.perrin@tn.gov
Phone: 615-741-0662
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Texas |
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Texas Workforce Commission (TWC)
Texas Higher Education Coordinating Board
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To file a complaint, follow the complaint procedures in the school's catalog. If the issue is not resolved, contact either the Texas Workforce Commission's Career School section at Phone: 512.936.3100 (certificate /diploma program issues) or the school's accrediting agency.
If the school is not accredited by a recognized accreditor but has degree granting authority, send a written complaint to the Coordinating Board at Texas Higher Education Coordinating Board, Academic Affairs and Research P.O. Box 12788 Austin, Texas 78711.
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Utah |
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Utah Division of Consumer Protection
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Complaint Process
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Vermont |
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Vermont State Board of Education through the Vermont Department of Education |
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Complaint Resolution Statement for Postsecondary Education Matters
Cathy Hilgendorf
Postsecondary Approval Coordinator
Vermont Department of Education
120 State Street
Montpelier, VT 06620
Email: cathy.hilgendoft@state.vt.us
Phone: 802-828-5402
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Virginia |
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State Council of Higher Education for
Virginia (agency name)
Private and Out-of-State Postsecondary
Education (unit name)
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Student must complete and return the student complaint form after exhausting the school’s grievance procedure. Complaint must be signed. SCHEV will not respond to anonymous complaints.
http://www.schev.edu/forms/StudentComplaintInformation.pdf
Contact Information:
Sylvia Rosa-Casanova, Compliance Manager
101 N. 14th Street, 9th Floor/James Monroe Building
Richmond, VA 23219
Phone: 804-225-3399
Email: sylviarosacasanova@schev.edu
Josephine Wright, Compliance Investigator
101 N. 14th Street, 9th Floor/James Monroe Building
Richmond, VA 23219
Phone: 804-225-2753
Email: josephinewright@schev.edu
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Washington |
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Washington Higher Education Coordinating Board |
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Students may submit a formal complaint to the HECB, provided it is against an institution authorized by the HECB and is within one year of the last date of attendance.
Contact Information:
Karen Oelschlager
Program Associate
Higher Education Coordinating Board
P.O. Box 43430
Email: kareno@hecb.wa.gov
Phone: 360-753-7869
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West Virginia |
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West Virginia Council for Community and
Technical College Education |
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General Link: http://www.wvctcs.org/
Complaint Policy - (see section 13)
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Wisconsin |
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Wisconsin Educational Approval Board |
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Student Complaint Procedure and Form
Contact Information:
Blanca James
Office Operations Associate
P.O. Box 8696
Madison, WI 53708-8696
Email: blanca.james@eab.state.wi.us
Phone: 608-266-1996
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