Technical College System of Georgia
Saturday, January 19, 2019

Technical College System of Georgia: Student Concern/Complaint Instructions & Filing Process

Program Integrity Complaint Form

Summary of Program Integrity Rules:   The United States Department of Education has issued regulations titled “Program Integrity Rule” which are intended to address concerns relating to the integrity of programs offered by postsecondary educational institutions and authorized under Title IV of the Higher Education Act (HEA), as amended.  The applicable section of the regulations, 34 CFR Part 600.9, requires the Technical College System of Georgia (TCSG) to establish a complaint process in order to receive, review and respond to complaints against its technical colleges offering postsecondary education that meet one or more of the following criteria:

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
  • Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
  • Complaints relating to the quality of education or other State or accreditation requirements.

Waiver of Institution Review Process:   Upon receipt of a complaint or allegations that has not been reviewed by the institution, TCSG may accept and review the complaint without institutional review upon TCSG’s determination that the nature of the allegation(s) and/or the impact on the system as a whole warrants an immediate review through this complaint process.

Instructions and Filing Process                

Any individual who reasonably believes that a violation of one or more of the Program Integrity criteria (above) has occurred may file a written complaint with TCSG in the following manner:

Within one (1) calendar year from the date of the alleged violation or the last recorded date of the affected student's attendance at the affected institution, whichever is later, the individual ("complainant") shall submit a written statement to the Technical College System of Georgia - Office of Student Affairs which summarizes the alleged violation of the institution and/or its representatives. This statement shall include, at minimum, a detailed statement of the nature of the incident(s) in question, any monies owed or balances dues to the institution, names and titles of faculty, staff or students who are involved in the incident(s), documentation of records relating to the complaint and any other documentation that may assist in TCSG's factual determination of the merits of the complaint. The complainant shall also state what, if any, remedy is sought. The complainant shall affirm the truth and accuracy of the complaint.  To file a student concern or complaint with the Technical College System of Georgia - click here.

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