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ANGEL: TROUBLESHOOTING FAQ

Please review all of the troubleshooting tips below for an answer to your question(s) or problem(s) with ANGEL. If you cannot find a solution, please let your college coordinatior know of the problem you are having by completing the College Helpdesk Request Form.

 

 

When can I start my online class?

The start and end dates of online classes mirror those of the College's on-campus classes. You should have access to your ANGEL section no later than the first day of class. If you do not, email your instructor for an update on the status of the class.

 

What is the username and password that I use to access ANGEL?

Your ANGEL username and initial password are based upon information in your Student Records from your colleges Banner system.

The format for your ANGEL Username and Initial Password consist of your college's two digit identifer and your student ID

View Examples of your Colleges Username Format.

Example:

  1. Username: 28_9XXXXXXXX, where 9XXXXXXXX is your College Student ID Number.
  2. Initial Password: 28_9XXXXXXXX On your first login, ANGEL will require you to change your password.
  3. If you do not recall your Student ID you may have to login to your colleges Bannerweb system and retrieve your ID.

 

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I have never used ANGEL before. Is there something that I can read to help me get started?

There is an excellent document entitled "ANGEL Student Quick Start Guide". You will need Adobe Reader to view and print it. There is also an ANGEL Online Student Reference Guide.

 

 

I try to login to ANGEL, but I have forgotten my password. What should I do?

On the ANGEL login page, click the "I forgot my password" link, and follow the instructions to reset your password. You will need to know the email address in your ANGEL account. This is the same account issued by your college. If you were not given a college email account it will be the one you gave the college to use.

Once you enter that address, instructions for resetting your ANGEL will be sent to that email address. If you get an error stating that the system does not recognize the email then you need to verify with your college what email address they have listed for you in their Banner System.

 

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I logged into ANGEL, but one or more of my classes are missing. What should I do?

There are several instances when this might happen.

  1. The first instance is when your instructor has not opened up the class for your use. Email your instructor, if it is an online class, or speak with your instructor at your next class meeting, and check on the status of the missing class(es).
  2. The second instance is when your instructor does not use ANGEL with your class. If you think you are suppose to have access to a course on ANGEL that is associated with your on-campus course please contact your instructor for the status.
  3. The third instance is when you are not registered for the class. Please confirm with your instructor and/or student services that you are registered for the class.

 

I am having a technical issue with ANGEL. Where do I go for help?

Please send a Technical Support Request using the College Helpdesk Request Form. Someone from your college will contact you with a solution, or forward your request to a higher level of Technical Support.

 

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I need to contact my college's coordinator how do I do that?

When you complete the College Helpdesk Request Form, your request is sent directly to your colleges helpdesk point of contact. You can also visit the Technical College's Online Support Information site and email your college's coordinator directly.

 

 

What do I do if I have not received assistance from college's helpdesk request?

The steps you need to take are as follows:

  1. Make sure you have completed a College Helpdesk Request Form.
  2. Allow at least 24-48 hours for a response
  3. If you do not receive a response or if you do not receive the assistance you need please inform the GVTC Online Support Staff by completing the GVTC Helpdesk Request Form.

 

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